MEDSQUARE AT YOUR SERVICE WHATEVER YOUR NEED

OUR SERVICE

ACCESSIBLE

Medsquare is a human-sized company in which each customer is followed by a specialized contact, the privileged point of contact for any request. So, you are assured that your request will be sent to the Medsquare employee best able to answer it.

RESPONSIVE

At Medsquare, we know that health doesn’t wait. All our employees are keen to respond as quickly as possible to customer requests – whether they are of a commercial, application, technical, administrative or accounting nature.

CUSTOMIZED

For Medsquare, any problem encountered by a healthcare professional must be resolved, even if this requires custom development. Listening to you is our priority: half of the new features we develop come from cour customer’s feedback

OUR EXPERTS ADVISE YOU

Our sales representatives, application engineers and technicians all have solid technical backgrounds and know our solutions down to the last detail. They will guide you in your choices and answer all your questions. Our development team, comprised of medical imaging specialists, will assist you in defining your needs during the development of a new feature.

THE VERSATILITY OF OUR TEAMS, A GUARANTEE OF EFFICIENCY

Learn more

Medsquare strives to bring together a wide variety of profiles within each of its teams. For example, our service team is composed of expert technicians, developers, application engineers and trainers. This diversity makes it possible to provide a rapid and effective response to any request.

YOUR PROJECT IS IN GOOD HANDS

Medsquare is committed to providing all the material and human resources necessary to carry out your project, taking into account the specific constraints and needs of each establishment and each imaging department.

A tailor-made offer, built on the basis of a complete exploration of your needs and your infrastructure.

A detailed schedule, the smooth running of which is closely monitored by a project manager and a technical manager.

Exhaustive validation tests, conducted by a dedicated individual according to a protocol to ensure the perfect functioning of the solution.

User training, for expert understanding of the tool.

Example of RDM DACS PROJECT MANAGEMENT

PROGRESSIVE DEPLOYMENT

Medsquare offers various models of gradual deployment to overcome organizational and budgetary issues.

  • Definition of the deployment level
  • Integration of modalities by scope according to a priority list established by the client

DEPLOYMENT PHASE

  • Installation on the physical or virtual DACS server
  • Contact with the various manufacturers for the integration of the modalities
  • Contact with suppliers of information systems for RIS / PACS communication

OUR COMMITMENT TO TRAINING

Medsquare is committed to training all users of its solutions, on a personalized and regular basis, to ensure that the skills of medical staff are updated.

Unlimited application support is available to answer all questions related to the use of our software.

INITIAL TRAINING

  • Definition of training parameters according to a detailed schedule
  • Sessions led by Medsquare trainers
  • Training program personalized according to user profiles

CONTINUOUS TRAINING

  • Upgrade training (update of the Medsquare solution, regulatory changes)
  • Training in new features of the tool
  • On-demand training to meet a specific need

OUR AFTER-SALES SERVICE TEAM, AT YOUR SIDE

After the deployment of a Medsquare solution, our expert technicians accompany you via dedicated technical support, listening to the specific needs of each healthcare professional. We help you make the best use of analytics and data-sharing tools. Medsquare technical support is available throughout the life of our solutions. Should there be a problem, we are always at your side.

Notification of a product failure may be sent to the technical support, either by phone or by e-mail.

Support is available from Monday to Friday from 9 AM – 6 PM:

+ 33 1 55 25 62 50

support@medsquare.com

The response times are as follows:

  • Remote response and intervention: Immediately
  • Intervention by remote maintenance: (0 – 30 minutes)
  • Standard on-site intervention (8 working hours)

PREVENTIVE MAINTENANCE

We offer periodic remote interventions to check the correct functioning of our solutions and reduce the risk of malfunction. The preventive maintenance program varies from one establishment to another but includes an average of 4 interventions per year, via remote maintenance.

CORRECTIVE MAINTENANCE

Corrective maintenance interventions are carried out by remote maintenance or on-site, depending on the nature of the failure observed. On average, restarting takes place in less than 30 minutes remotely, and within 8 working hours in the case of on-site intervention.

MONITORING

In order to guarantee the security of the data collected, Medsquare ensures continuous monitoring of its solutions. Our teams check the activity report every day and initiate an intervention upon the slightest anomaly.