To provide rapid and effective responses to different customer requests, the profiles of Medsquare employees are diverse, even within the same team (e.g. the after-sales team is made up of expert technicians, developers and application engineers).
Medsquare strives to provide answers concerning the technique, applications and feasibility of developing a new product or feature.
The Medsquare technician has perfect knowledge of all products and can recommend one solution over another to his customer.
The Medsquare salesperson is perfectly familiar with the technical aspects of his product and can answer most of the customer’s questions in order to identify the best solution and offer the right product.
The Medsquare application engineer has the most versatile profile. He is in constant contact with his client and masters the technical, application and commercial aspects. If necessary, he can quickly take the place of a salesperson or technician.
This versatility within the Medsquare team is unified and enhanced by the team spirit, the fluidity of internal communication, and by the sharing of a common motivation.
Medsquare relies on a responsive development team composed of specialists who have been in the field of medical imaging for over 20 years.
The development team listens to the team in contact with the customers and thus takes customer needs into account. This constant exchange allows Medsquare to be responsive to customer requests, which can vary from a simple correction to the development of a new feature.
For example, 75% of the new features integrated over the last three years on our DACS RDM come from feedback from RDM users.
Medsquare is committed to providing solutions adapted to each institution and to each medical imaging service. We put into place all of the required resources in order to meet our commitments and complete our projects successfully.
Medsquare strives to be proactive in communicating with the customer to complete the project in several stages:
The sales manager identifies customer needs and leads the exploration phase that will result in the proposal of the right solution.
The project manager and the technical manager confirm the feasibility of the project and define a schedule in agreement with the institution’s project manager. They appoint a qualified team for the deployment and ensure the smooth execution of the project.
The team dedicated to each project is in charge of the implementation of the solution in line with the terms defined and the deployment schedule agreed. The deployment phase ends with the verification of regular service (VSR) and the finalization of the various trainings.
Medsquare offers various models of gradual deployment to overcome organizational and budgetary issues.
Any possible additional costs linked to underestimation of the time required, of the materials, of the software to be implemented, and of the developments are always borne by Medsquare.